+55 73 32513098 e +55 61 981112128 (vivo)

Reservation Policy

BOOKING POLICY

a) At the time of booking the customer acknowledges and according to the policy reserves , as well as the current Rules of the hotel ( available at reception, in the apartment and on the website www.viladodengo.com.br ) .

b ) Bookings are made online or via email viladodengo@gmail.com . Thus , confirmation , amendment or cancellation of booking is only effective when the match via these channels of communication.

c ) All bookings depend on an advance payment as a guarantee of the same .

d ) The payment in advance payment is 25 % of the total accommodation in low season and 50 % of the total value of hosting the high season (December 15 to March 31 ) and package holidays.

e) The payment in advance will be charged to the credit of the customer or by deposit account card ( only for bookings through email ) .

f ) The reservation will be confirmed only after the processing of debit and credit card and / or confirmation of the deposit account

 

CANCELLATION POLICY

a) If you cancel 15 days before arrival, no penalty will be charged.

low season - b) If you cancel less than 15 days before arrival, a fine in the amount of 25% of the total stay will be charged

High season (December 15 to March 31) and package holidays - c) If you cancel less than 15 days before arrival, a fine in the amount of 50% of the total stay will be charged

CHILD POLICY

1 child under 12 years accompanied by two adults staying without charge

A service charge 5% optional

RULES

a) Time to check in at 14:00 pm

b ) Time to check -out 12:00 pm

c ) The availability for early check -in and / or late check -out will depend on the availability of hostel

d ) No Pets Allowed in B

e) The opening hours of the pool and hydro discovery is from 08:30 hs to 20:30 hs

f ) The opening hours of heated jacuzzi and sauna is from 17:00 hs to 20:30 hs

j ) The breakfast is served from 08:00 am to 10:30 am ( for those who will to tours , we offer our buffet from 07:00 am without hot )

h ) The restaurant is open from 12:00 pm to 19:30 pm (last order )

i ) It is prohibited , in respect to the other guests , the presence in the guesthouse restaurant shirtless .

j ) Failure to vacate the room until check-out time (12h ) implies a serious problem given that there are few rooms available and reservations immediately followed each other . In this case , is authorized the removal of all belongings of the guest by the hotel employees - getting the belongings of guest custody this . Importing such attitude inexigência , by the customer , or any kind of compensation by way of damages. If the safe is being used by the client , it will remain closed until the customer is presented later to unlock password itself and withdrawal of their belongings in the time available later guest .

k ) The housekeeping and cleaning of the apartments is taken daily from 08:00 to 14:30 pm

l ) Objects of values ​​such that cameras , jewelry , credit cards , money , passports , among others , are NOT the responsibility of the hotel. For greater safety of these objects , it is advised to keep them stored in the vaults offered complimentary in the apartments .

m ) Wireless Internet - is free to use and free

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